Refund Policies

Return & Refund Policy

Thank you for shopping with Cartwale24.com. We want you to love your purchase, but if something isn't right, we’re here to help.

5-Day Return Policy

You have 5 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn or unused

  • With original tags

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at cartwale24@gmail.com.

If your return is approved, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your package

Important: Returns sent back without prior authorization will not be accepted.

Questions?

For any return-related inquiries, feel free to email us at cartwale24@gmail.com.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately at cartwale24@gmail.com if:

  • Your item is defective

  • It was damaged in transit

  • You received the wrong item

We’ll work to resolve the issue promptly.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure whether your item qualifies, please contact us before purchasing.

Exchanges

Need a different item? The fastest way is to return the original item and place a new order once your return is accepted.

European Union - 14-Day Cooling Off Period

If your order is delivered within the European Union, you are entitled to cancel or return your order within 14 days, no questions asked.

Conditions:

  • Item must be unworn, unused, with tags, and in original packaging

  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • A refund will be processed to your original payment method within 10 business days

  • Please note that your bank or credit card provider may take additional time to post the refund

If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at cartwale24@gmail.com.

Cartwale24.com is committed to your satisfaction. Thank you for shopping with us!